Servicedesk

Staff

The administrative department is responsible for quality-, process- and risk management and supports the departmental administration in various administrative tasks. The Secretary's Office handles administrative work, in particular that relating to HR and financial matters.

Infrastructure group

The Group infrastructure is responsible for the hardwired and wireless network at the University of Bern. Ensuring an uninterrupted communication environment includes:

• Upgrade, coordination and installation of cabling
• Network security and support for firewalls and VPN systems
• Monitoring the operation with a monitoring and logging infrastructure
• Continuous monitoring of the infrastructure for weaknesses
• Support for various basis network services such as Web-Proxy, Nameservices, etc.
• Advice to institutions regarding security measures to protect data in the technical domain

System services group

The Group's system services runs central systems and system services, particularly:

• Campus storage and cloud storage
• Virtual infrastructure based on VMware® (virtual server, hosting)
• External domain hosting and Web hosting
• High Performance Computing (HPC)
• Campus backup and archive

Business IT group

The Business IT group provides support and advice to IT managers on:

• Planning
• Procurement
• Operation of PC- and Mac-based installations

They assist with:

• Fault resolution
• Implementation of new technologies in institutes and departments
• Support and update of various central Windows servers

The Group Operating IT supports staff and associated IT systems in the following departments:

• Central Administration
• University libraries
• Medical Deanery
• Economics and Social Sciences Deanery
• Various freely accessible PC and Mac pool rooms and three training rooms

Helpdesk

The Helpdesk group supports the Helpline and the Helpdesk. It acts as a central point of contact for IT managers, students and staff at the University of Bern for any questions they may have regarding services and IT services. We also offer technical support for applications with direct customer contact.

It also offers support for applications with direct customer contact, particularly:

• Campus Account Management
• Content Management System (CMS)
• Operation of electronic forms (eForms)
• Conference Administration (KAS)
• Software portal (Portal for ordering software)
• Podcasting (University of Bern podcast system)
• UNICARD (replacement card issue)
• Issue of digital certificates

You can e-mail the Group Helpdesk: helpdesk@id.unibe.ch

System services group

The Collaboration & Identity (CI) group is responsible for ensuring communication and collaboration at the University of Bern. It also takes care of identity and account management, including account security, the provision of authentication mechanisms and systems, and cloud service management and its architecture.

This includes:

• Certificate issuance and management
• Telecommunications systems and mobile communications
• Cloud services based on Microsoft Azure, M365 and GitHub
• Campus Groupware based on Microsoft Exchange (e-mail, calendar, address directory)
• Campus directory based on Microsoft Active Directory (campus account, authentication)
• Identity and access management based on One Identity Manager and Microsoft Identity Platform

Applications & Service Management (ASM)

Operation of the central applications such as:

• PARIS (Partner Information System) 
• KSL (core teaching system) 
• Studis (student administration) 
• CMS (Content Management System) 
• UNICARD, Uniprint

Project management of IT projects

Architecture & Integration (AI)

The Architecture & Integration group consists of Enterprise Architecture Management (EAM) and Integration Competency Centre (ICC).
The EAM takes care of the continuous improvement of the enterprise architecture with regard to alignment with business capabilities, business benefits and corporate strategies of the University of Bern. To this end, the team coordinates the maintenance and expansion of the documentation of current and planned architectures and architecture guidelines and supports ICT projects with regard to architecture decisions.
The ICC offers services and develops software solutions in the areas of Enterprise Application Integration, Data Integration and Web Applications, operates these in a microservice architecture with underlying middleware infrastructure. The team accompanies ICT projects in the implementation of integration needs.