Servicedesk
The IT Services (ID) offer a wide range of services, support and consulting in the IT area. They support students, employees of the central division and the technology managers of the institutes.
We are responsible for planning and installation, and for ensuring uninterrupted, secure operation of the entire wired and wireless network.
We provide services in the areas of hosting, server maintenance, server virtualization, storage services, authentication infrastructure and groupware. Its areas of responsibility include installation and maintenance of administration software. We also manage and provide support for IT projects and oversees the central PC/Mac pool and teaching rooms.
The Servicedesk team answers IT-related questions and provides information on all of the IT services provided.
title | internal info |
---|---|
Team
Head of Office
- Name / Titel
- Dr. Cord-Ulrich Fündeling
- Funktion
- Head IT Services Office
- cord.fuendeling@unibe.ch
- Phone
- +41 31 684 38 00
Staff

- Name / Titel
- Beatrice Hirschi
- Funktion
- Staff
- beatrice.hirschi@unibe.ch
- Phone
- +41 31 684 53 26
- Name / Titel
- Martin Jacober
- Funktion
- Staff
- martin.jacober@unibe.ch
- Phone
- +41 31 684 38 79

- Name / Titel
- Christine Lämmli
- Funktion
- Staff/Secretariat
- sekretariat.id@unibe.ch
- Phone
- +41 31 684 38 41
- Name / Titel
- Philipp Liechti
- Funktion
- IT Security Officer CISO
- philipp.liechti@unibe.ch
- Phone
- +41 31 684 38 30
- Name / Titel
- David Merton
- Funktion
- Stab
- david.merton@unibe.ch
- Phone
- +41 31 684 37 97
Infrastructure group

- Name / Titel
- Philipp Tobler
- Funktion
- Group leader infrastructure staff
- philipp.tobler@unibe.ch
- Phone
- +41 31 684 32 84

- Name / Titel
- Stefan Berger
- Funktion
- Member of infrastructure staff
- stefan.berger@unibe.ch
- Phone
- +41 31 684 59 03

- Name / Titel
- Michael Blaser
- Funktion
- Member of infrastructure staff
- michael.blaser@unibe.ch
- Phone
- +41 31 684 59 89

- Name / Titel
- Philippe Boillat
- Funktion
- Member of infrastructure staff
- philippe.boillat@unibe.ch
- Phone
- +41 31 684 59 19

- Name / Titel
- Stefan Gerber
- Funktion
- Member of infrastructure staff
- stephan.gerber@unibe.ch
- Phone
- +41 31 684 59 08
- Name / Titel
- Marius Peschke
- Funktion
- Member of infrastructure staff
- marius.peschke@unibe.ch
- Phone
- +41 31 684 38 27

- Name / Titel
- Hanspeter Schütz
- Funktion
- Member of infrastructure staff
- hanspeter.schuetz@unibe.ch
- Phone
- +41 31 684 59 06

- Name / Titel
- Florin Sfetea
- Funktion
- Member of infrastructure staff
- florin.sfetea@unibe.ch
- Phone
- +41 31 684 31 17
- Name / Titel
- Dominic Stalder
- Funktion
- Member of infrastructure staff
- dominic.stalder@unibe.ch
- Phone
- +41 31 684 38 18
- Name / Titel
- Mathias Zaugg
- Funktion
- Member of infrastructure staff
- mathias.zaugg@unibe.ch
- Phone
- +41 31 684 50 97
- Name / Titel
- Nenad Žegarac
- Funktion
- Member of infrastructure staff
- nenad.zegarac@unibe.ch
- Phone
- +41 31 684 38 11
System services group

- Name / Titel
- Peter von Büren
- Funktion
- Member of system services staff
- peter.vonbueren@unibe.ch
- Phone
- +41 31 684 86 71

- Name / Titel
- Nico Färber
- Funktion
- Member of system services staff
- nico.faerber@unibe.ch
- Phone
- +41 31 684 51 89
- Name / Titel
- Stefan Gutknecht
- Funktion
- Member of system services staff
- stefan.gutknecht@unibe.ch
- Phone
- +41 31 684 57 87

- Name / Titel
- Sorin Haralamb
- Funktion
- Member of system services staff
- sorin.haralamb@unibe.ch
- Phone
- +41 31 684 38 73
- Name / Titel
- Gunnar Jansen
- Funktion
- Member of system services staff
- gunnar.jansen@unibe.ch
- Phone
- +41 31 684 38 44
- Name / Titel
- Wynand Lauwrens
- Funktion
- Member of system services staff
- wynand.lauwrens@unibe.ch
- Phone
- +41 31 684 38 69

- Name / Titel
- Dr. Michael Rolli
- Funktion
- Member of system services staff
- michael.rolli@unibe.ch
- Phone
- +41 31 684 87 97

- Name / Titel
- Matthias Salzmann
- Funktion
- Member of system services staff
- matthias.salzmann@unibe.ch
- Phone
- +41 31 684 51 43
- Name / Titel
- Ralf Spring
- Funktion
- Member of system services staff
- ralf.spring@unibe.ch
- Phone
- +41 31 684 39 88
- Name / Titel
- Simon Staehelin
- Funktion
- Member of system services staff
- simon.staehelin@unibe.ch
- Phone
- +41 31 684 31 80
- Name / Titel
- Matthias Studer
- Funktion
- Member of system services staff
- matthias.studer@unibe.ch
- Phone
- +41 31 684 38 94
- Name / Titel
- Roland Trummer
- Funktion
- Member of system services staff
- roland.trummer@unibe.ch
- Phone
- +41 31 684 38 59
- Name / Titel
- Jackelyn Wirri Miranda
- Funktion
- Member of system services staff
- jackelyn.wirrimiranda@unibe.ch
- Phone
- +41 31 684 39 60
Business IT group
- Name / Titel
- Martin Sinzig
- Funktion
- Group leader business IT
- martin.sinzig@unibe.ch
- Phone
- +41 31 684 32 28
- Name / Titel
- Marco Arn
- Funktion
- Member of business IT staff
- marco.arn@unibe.ch
- Phone
- +41 31 684 38 90

- Name / Titel
- Matthias Facchinetti
- Funktion
- Member of business IT staff
- matthias.facchinetti@unibe.ch
- Phone
- +41 31 684 36 92

- Name / Titel
- Hagenow Tobias
- Funktion
- Member of business IT staff
- tobias.hagenow@unibe.ch
- Phone
- +41 31 684 84 58

- Name / Titel
- Daniel Heiniger
- Funktion
- Member of business IT staff
- daniel.heiniger@unibe.ch
- Phone
- +41 31 684 32 05

- Name / Titel
- Andreas Kurt
- Funktion
- Member of business IT staff
- andreas.kurt@unibe.ch
- Phone
- +41 31 684 55 48
- Name / Titel
- Markus Murbach
- Funktion
- Member of business IT staff
- markus.murbach@unibe.ch
- Phone
- +41 31 684 38 91
- Name / Titel
- Michèle Schwab
- Funktion
- Member of business IT staff
- michele.schwab@unibe.ch
- Phone
- +41 31 684 31 42
- Name / Titel
- Stephan Simmen
- Funktion
- Member of business IT staff
- stephan.simmen@unibe.ch
- Phone
- +41 31 684 38 39

- Name / Titel
- Kurt Tanner
- Funktion
- Member of business IT staff
- kurt.tanner@unibe.ch
- Phone
- +41 31 684 36 68
- Name / Titel
- Thierry Vessaz
- Funktion
- Member of business IT staff
- thierry.vessaz@unibe.ch
- Phone
- +41 31 684 53 88
- Name / Titel
- Birgit Zeiter
- Funktion
- Member of business IT staff
- birgit.zeiter@unibe.ch
- Phone
- +41 31 684 39 44
Development and projects group
- Name / Titel
- Eliane Salomon
- Funktion
- Group leader development and projects
- eliane.salomon@unibe.ch
- Phone
- +41 31 684 54 99

- Name / Titel
- Philippe Cosi
- Funktion
- Member of development and projects staff
- philippe.cosi@unibe.ch
- Phone
- +41 31 684 35 13
- Name / Titel
- Deutschmann Lysann
- Funktion
- Member of development and projects staff
- lysann.deutschmann@unibe.ch
- Phone
- +41 31 684 38 75
- Name / Titel
- Romana Dirnfeld
- Funktion
- Member of development and projects staff
- romana.dirnfeld@unibe.ch
- Phone
- +41 31 684 38 53
- Name / Titel
- Klaus Gasser
- Funktion
- Member of development and projects staff
- klaus.gasser@unibe.ch
- Phone
- +41 31 684 38 98
- Name / Titel
- Mladen Jozipovic
- Funktion
- Member of development and projects staff
- mladen.jozipovic@unibe.ch
- Phone
- +41 31 684 37 31
- Name / Titel
- Bernhard Imhof
- Funktion
- Member of development and projects staff
- bernhard.imhof@unibe.ch
- Phone
- +41 31 684 38 70
- Name / Titel
- Christian Meier
- Funktion
- Member of development and projects staff
- christian.meier@unibe.ch
- Phone
- +41 31 684 84 97
- Name / Titel
- Anja Schick
- Funktion
- Member of development and projects
- anja.schick@unibe.ch
- Phone
- +41 31 684 35 77

- Name / Titel
- Anna Siegenthaler
- Funktion
- Member of infrastructure staff
- anna.siegenthaler@unibe.ch
- Phone
- +41 31 684 39 41
- Name / Titel
- Hubert Wildenhues
- Funktion
- Member of business IT staff
- hubert.wildenhues@unibe.ch
- Phone
- +41 31 684 50 43
Development and projects group
- Name / Titel
- Andreas Herceg
- Funktion
- Group leader architecture & integration staff
- andreas.herceg@unibe.ch
- Phone
- +41 31 684 50 73
- Name / Titel
- Loïc Charrière
- Funktion
- Member of development and projects staff
- loic.charriere@unibe.ch
- Phone
- +41 31 684 39 47
- Name / Titel
- D'Arcangelo Luca
- Funktion
- Member of development and projects staff
- luca.darcangelo@unibe.ch
- Phone
- +41 31 684 38 01
- Name / Titel
- Nicole Dengler
- Funktion
- Member of development and projects staff
- nicole.dengler@unibe.ch
- Phone
- +41 31 684 39 78
- Name / Titel
- Timm Gross
- Funktion
- Member of development and projects staff
- timm.gross@unibe.ch
- Phone
- +41 31 684 53 05
- Name / Titel
- Valerie Haftka
- Funktion
- Member of development and projects staff
- valerie.haftka@unibe.ch
- Phone
- +41 31 684 38 46
- Name / Titel
- Florian Hug
- Funktion
- Member of development and projects staff
- florian.hug@unibe.ch
- Phone
- +41 31 684 39 64
- Name / Titel
- Kristijan Jovanovic
- Funktion
- Member of development and projects staff
- kristijan.jovanovic@unibe.ch
- Phone
- +41 31 684 35 65
- Name / Titel
- Marco Weber
- Funktion
- Member of development and projects staff
- marco.weber@unibe.ch
- Phone
- +41 31 684 38 03
Trainees
- Name / Titel
- Anointan Balasingam
- Funktion
- Trainee
- anointan.balasingam@unibe.ch
- Phone
- +41 31 684 36 63
- Name / Titel
- Constantin König
- Funktion
- Trainee
- constantin.koenig@unibe.ch
- Phone
- +41 31 684 36 64
- Name / Titel
- Rico Riedel
- Funktion
- Trainee
- rico.riedel@unibe.ch
- Phone
- +41 31 684 36 65
- Name / Titel
- Laura Rosario-Gränicher
- Funktion
- Trainee
- laura.rosario@unibe.ch
- Phone
- +41 31 684 36 61
Services
Organizational Chart
Staff
Staff
The administrative department is responsible for quality-, process- and risk management and supports the departmental administration in various administrative tasks. The Secretary's Office handles administrative work, in particular that relating to HR and financial matters.
Infrastructure group (INF)
Infrastructure group
The Group infrastructure is responsible for the hardwired and wireless network at the University of Bern. Ensuring an uninterrupted communication environment includes:
- Upgrade, coordination and installation of cabling
- Network security and support for firewalls and VPN systems
- Monitoring the operation with a monitoring and logging infrastructure
- Continuous monitoring of the infrastructure for weaknesses
- Support for various basis network services such as Web-Proxy, Nameservices, etc.
- Advice to institutions regarding security measures to protect data in the technical domain
System services group (SYS)
System services group
The Group's system services runs central systems and system services, particularly:
- Campus storage and cloud storage
- Virtual infrastructure based on VMware® (virtual server, hosting)
- External domain hosting and Web hosting
- High Performance Computing (HPC)
- Campus backup and archive
Business IT group
Business IT group
The Business IT group provides support and advice to IT managers on:
- Planning
- Procurement
- Operation of PC- and Mac-based installations
They assist with:
- Fault resolution
- Implementation of new technologies in institutes and departments
- Support and update of various central Windows servers
The Group Operating IT supports staff and associated IT systems in the following departments:
- Central Administration
- University libraries
- Medical Deanery
- Economics and Social Sciences Deanery
- Various freely accessible PC and Mac pool rooms and three training rooms
Helpdesk group (HELP)
Helpdesk
The Helpdesk group supports the Helpline and the Helpdesk. It acts as a central point of contact for IT managers, students and staff at the University of Bern for any questions they may have regarding services and IT services. We also offer technical support for applications with direct customer contact.
It also offers support for applications with direct customer contact, particularly:
- Campus Account Management
- Content Management System (CMS)
- Operation of electronic forms (eForms)
- Conference Administration (KAS)
- Software portal (Portal for ordering software)
- Podcasting (University of Bern podcast system)
- UNICARD (replacement card issue)
- Issue of digital certificates
You can e-mail the Group Helpdesk: helpdesk@id.unibe.ch
System services group (SYS)
System services group
The Collaboration & Identity (CI) group is responsible for ensuring communication and collaboration at the University of Bern. It also takes care of identity and account management, including account security, the provision of authentication mechanisms and systems, and cloud service management and its architecture.
This includes:
- Certificate issuance and management
- Telecommunications systems and mobile communications
- Cloud services based on Microsoft Azure, M365 and GitHub
- Campus Groupware based on Microsoft Exchange (e-mail, calendar, address directory)
- Campus directory based on Microsoft Active Directory (campus account, authentication)
- Identity and access management based on One Identity Manager and Microsoft Identity Platform
Applications & Service Management (ASM)
Applications & Service Management (ASM)
Operation of the central applications such as:
- PARIS (Partner Information System)
- KSL (core teaching system)
- Studis (student administration)
- CMS (Content Management System)
- UNICARD, Uniprint
Project management of IT projects
Architecture & Integration (AI)
Architecture & Integration (AI)
The Architecture & Integration group consists of Enterprise Architecture Management (EAM) and Integration Competency Centre (ICC).
The EAM takes care of the continuous improvement of the enterprise architecture with regard to alignment with business capabilities, business benefits and corporate strategies of the University of Bern. To this end, the team coordinates the maintenance and expansion of the documentation of current and planned architectures and architecture guidelines and supports ICT projects with regard to architecture decisions.
The ICC offers services and develops software solutions in the areas of Enterprise Application Integration, Data Integration and Web Applications, operates these in a microservice architecture with underlying middleware infrastructure. The team accompanies ICT projects in the implementation of integration needs.
Education
Federal VET Diploma in IT system engineering
Since 1999 the IT Services Department (ID) provides training to IT apprentices with a focus in system engineering. A variety of tasks available such as; IT infrastructure, and operating systems administration. Experienced staff provide an ideal environment for a well-founded basic vocational education.
All courses will be held in German. Further information can be found under the following link: http://www.id.unibe.ch/lehrstellen