Before contacting VPN support, please read our instructions first. If the issue remains, get in touch. In addition to a precise description of the problem, our support team needs the following information:
- Exact description oft the matter
- Error message(s)
- Name / version of the VPN client (e.g. Cisco AnyConnect, Version 4.5.03040)
- User name (NEVER give a password at the same time!)
- Operating system including any service packs installed or other operating system patches, 32-bit or 64-bit, etc.
- Type of computer (laptop, desktop, smartphone, etc.)
- Time at which you last attempted a VPN connection
- The place from which you last attempted to set up a VPN connection (at home, UniBern network, another location)
- Information about the network connection (ADSL, modem, wireless, etc.. )
- Information about installed security software, antivirus software, firewalls, etc.