IT Services Office
The IT Services Office (ID) offers a wide range of IT-related services, support and advice. It supports students, central administration staff and the institutes' IT managers.
We are responsible for planning and installation, and for ensuring uninterrupted, secure operation of the entire wired and wireless network.
We provide services in the areas of hosting, server maintenance, server virtualization, storage services, authentication infrastructure and groupware. Its areas of responsibility include installation and maintenance of administration software. We also manage and provide support for IT projects and oversees the central PC/Mac pool and teaching rooms.
The Servicedesk team answers IT-related questions and provides information on all of the IT services provided.
Services
A–Z of our services
All services marked with can be found in the Uni Internal Area.
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Team
Head of Office

- Name / Titel
- Urs von Lerber
- Funktion
- Head IT Services Office
- urs.vonlerber@unibe.ch
- Phone
- +41 31 631 38 08
Staff

- Name / Titel
- Bütikofer Fritz
- fritz.buetikofer@unibe.ch
- Phone
- +41 31 631 38 43

- Name / Titel
- Beatrice Hirschi
- Funktion
- Staff
- beatrice.hirschi@unibe.ch
- Phone
- +41 31 631 53 26

- Name / Titel
- Christine Lämmli
- Funktion
- Staff/Secretariat
- sekretariat@id.unibe.ch
- Phone
- +41 31 631 38 41
- Name / Titel
- Dr. Sascha Tayefeh
- Funktion
- Leiter Fachstelle Digitalisierung
- sascha.tayefeh@unibe.ch
- Phone
- +41 31 631 38 58
Development and projects group
- Name / Titel
- Eliane Salomon
- Funktion
- Group leader development and projects
- eliane.salomon@unibe.ch
- Phone
- +41 31 631 54 99
- Name / Titel
- Ahmad Siyar Andisha
- Funktion
- Member of development and projects
- ahmad.andisha@unibe.ch
- Phone
- +41 31 631 38 21

- Name / Titel
- Philippe Cosi
- Funktion
- Member of development and projects staff
- philippe.cosi@unibe.ch
- Phone
- +41 31 631 35 13
- Name / Titel
- Deutschmann Lysann
- Funktion
- Member of development and projects staff
- lysann.deutschmann@unibe.ch
- Phone
- +41 31 631 38 75
- Name / Titel
- Kai Gerszewski
- Funktion
- Member of development and projects staff
- kai.gerszewski@unibe.ch
- Phone
- +41 31 631 41 53
- Name / Titel
- Klaus Gasser
- Funktion
- Member of development and projects staff
- klaus.gasser@unibe.ch
- Phone
- +41 31 631 38 98
- Name / Titel
- Timm Gross
- Funktion
- Member of development and projects staff
- timm.gross@unibe.ch
- Phone
- +41 31 631 53 05
- Name / Titel
- Valerie Haftka
- Funktion
- Member of development and projects staff
- valerie.haftka@unibe.ch
- Name / Titel
- Andreas Herceg
- Funktion
- Member of development and projects staff
- andreas.herceg@unibe.ch
- Phone
- +41 31 631 50 73
- Name / Titel
- Bernhard Imhof
- Funktion
- Member of development and projects staff
- bernhard.imhof@unibe.ch
- Phone
- +41 31 631 38 70

- Name / Titel
- Martin Jenzer
- Funktion
- Member of development and projects staff
- martin.jenzer@unibe.ch
- Phone
- +41 31 631 33 30
- Name / Titel
- Kristijan Jovanovic
- Funktion
- Member of development and projects staff
- kristijan.jovanovic@unibe.ch
- Phone
- +41 31 631 35 65
- Name / Titel
- Christian Meier
- Funktion
- Member of development and projects staff
- christian.meier@unibe.ch
- Phone
- +41 31 631 84 97
- Name / Titel
- Giuseppe Pittavini
- Funktion
- Member of development and projects staff
- giuseppe.pittavini@unibe.ch
- Phone
- +41 31 631 37 31
- Name / Titel
- Anja Schick
- Funktion
- Member of development and projects
- anja.schick@unibe.ch
- Phone
- +41 31 631 35 77
- Name / Titel
- Anna Siegenthaler
- Funktion
- Member of infrastructure staff
- anna.siegenthaler@unibe.ch
- Phone
- +41 31 631 39 41
- Name / Titel
- Hubert Wildenhues
- Funktion
- Member of business IT staff
- hubert.wildenhues@unibe.ch
- Phone
- +41 31 631 50 43
Infrastructure group

- Name / Titel
- Philipp Tobler
- Funktion
- Group leader infrastructure staff
- philipp.tobler@unibe.ch
- Phone
- +41 31 631 32 84

- Name / Titel
- Stefan Berger
- Funktion
- Member of infrastructure staff
- stefan.berger@unibe.ch
- Phone
- +41 31 631 59 03

- Name / Titel
- Michael Blaser
- Funktion
- Member of infrastructure staff
- michael.blaser@unibe.ch
- Phone
- +41 31 631 59 89

- Name / Titel
- Philippe Boillat
- Funktion
- Member of infrastructure staff
- philippe.boillat@unibe.ch
- Phone
- +41 31 631 59 19

- Name / Titel
- Stefan Gerber
- Funktion
- Member of infrastructure staff
- stephan.gerber@unibe.ch
- Phone
- +41 31 631 59 08

- Name / Titel
- Hanspeter Schütz
- Funktion
- Member of infrastructure staff
- hanspeter.schuetz@unibe.ch
- Phone
- +41 31 631 59 06

- Name / Titel
- Florin Sfetea
- Funktion
- Member of infrastructure staff
- florin.sfetea@unibe.ch
- Phone
- +41 31 631 31 17
- Name / Titel
- Mathias Zaugg
- Funktion
- Member of infrastructure staff
- mathias.zaugg@unibe.ch
- Phone
- +41 31 631 50 97
- Name / Titel
- Florian Zbinden
- Funktion
- Member of infrastructure staff
- florian.zbinden@unibe.ch
- Phone
- +41 31 631 48 81
System services group

- Name / Titel
- Rolf Kräuchi
- Funktion
- Group leader system services
- rolf.kraeuchi@unibe.ch
- Phone
- +41 31 631 38 72
- Name / Titel
- Markus Allenspach
- Funktion
- Member of system services staff
- markus.allenspach@unibe.ch
- Phone
- +41 31 631 41 00
- Name / Titel
- Michael Born
- Funktion
- Member of system services staff
- michael.born@unibe.ch
- Phone
- +41 31 631 38 45

- Name / Titel
- Peter von Büren
- Funktion
- Member of system services staff
- vonbueren@unibe.ch
- Phone
- +41 31 631 86 71
- Name / Titel
- Georg Flühmann
- Funktion
- Member of system services staff
- georg.fluehmann@unibe.ch
- Phone
- +41 31 631 32 88

- Name / Titel
- Nico Färber
- Funktion
- Member of system services staff
- nico.faerber@unibe.ch
- Phone
- +41 31 631 51 89
- Name / Titel
- Stefan Gutknecht
- Funktion
- Member of system services staff
- stefan.gutknecht@unibe.ch
- Phone
- +41 31 631 57 87

- Name / Titel
- Sorin Haralamb
- Funktion
- Member of system services staff
- sorin.haralamb@unibe.ch
- Phone
- +41 31 631 38 73
- Name / Titel
- Fahrudin Izič
- Funktion
- Member of system services staff
- fahrudin.izic@unibe.ch
- Phone
- +41 31 631 32 87
- Name / Titel
- Reto Klossner
- Funktion
- Member of system services staff
- reto.klossner@unibe.ch
- Phone
- +41 31 631 31 00
- Name / Titel
- Michael Pfister
- Funktion
- Member of system services staff
- michael.pfister@unibe.ch
- Phone
- +41 31 631 57 96

- Name / Titel
- Dr. Michael Rolli
- Funktion
- Member of system services staff
- michael.rolli@unibe.ch
- Phone
- +41 31 631 87 97

- Name / Titel
- Matthias Salzmann
- Funktion
- Member of system services staff
- matthias.salzmann@unibe.ch
- Phone
- +41 31 631 51 43

- Name / Titel
- Bettina Schmidt
- Funktion
- Member of system services staff
- bettina.schmidt@unibe.ch
- Phone
- +41 31 631 38 54
- Name / Titel
- Dr. Mandes Schönherr
- Funktion
- Member of system services staff
- mandes.schoenherr@unibe.ch
- Phone
- +41 31 631 38 44
- Name / Titel
- Simon Staehelin
- Funktion
- Member of system services staff
- simon.staehelin@unibe.ch
- Phone
- +41 31 631 31 80
- Name / Titel
- Roland Trummer
- Funktion
- Member of system services staff
- roland.trummer@id.unibe.ch
- Phone
- +41 31 631 38 59
- Name / Titel
- Markus Walther
- Funktion
- Member of system services staff
- markus.walther@unibe.ch
- Phone
- +41 31 631 35 62
Business IT group
- Name / Titel
- Martin Sinzig
- Funktion
- Group leader business IT
- martin.sinzig@unibe.ch
- Phone
- +41 31 631 32 28
- Name / Titel
- Marco Arn
- Funktion
- Member of business IT staff
- marco.arn@unibe.ch
- Phone
- +41 31 631

- Name / Titel
- Matthias Facchinetti
- Funktion
- Member of business IT staff
- matthias.facchinetti@unibe.ch
- Phone
- +41 31 631 36 92

- Name / Titel
- Hagenow Tobias
- Funktion
- Member of business IT staff
- tobias.hagenow@unibe.ch
- Phone
- +41 31 631 84 58

- Name / Titel
- Daniel Heiniger
- Funktion
- Member of business IT staff
- daniel.heiniger@unibe.ch
- Phone
- +41 31 631 32 05

- Name / Titel
- Andreas Kurt
- Funktion
- Member of business IT staff
- andreas.kurt@unibe.ch
- Phone
- +41 31 631 55 48
- Name / Titel
- Benjamin Lehmann
- Funktion
- Member of business IT staff
- benjamin.lehmann@unibe.ch
- Phone
- +41 31 631 36 63
- Name / Titel
- Markus Murbach
- Funktion
- Member of business IT staff
- markus.murbach@unibe.ch
- Phone
- +41 31 631 38 91
- Name / Titel
- Michèle Schwab
- Funktion
- Member of business IT staff
- michele.schwab@unibe.ch
- Phone
- +41 31 631 31 42
- Name / Titel
- Stephan Simmen
- Funktion
- Member of business IT staff
- stephan.simmen@unibe.ch
- Phone
- +41 31 631 38 39

- Name / Titel
- Kurt Tanner
- Funktion
- Member of business IT staff
- kurt.tanner@unibe.ch
- Phone
- +41 31 631 36 68
- Name / Titel
- Thierry Vessaz
- Funktion
- Member of business IT staff
- thierry.vessaz@unibe.ch
- Phone
- +41 31 631 53 88
- Name / Titel
- Birgit Zeiter
- Funktion
- Member of business IT staff
- birgit.zeiter@unibe.ch
- Phone
- +41 31 631 39 44
Help desk group

- Name / Titel
- Michael Jahn
- Funktion
- Co-group leader of the help desk
- michael.jahn@unibe.ch
- Phone
- +41 31 631 31 13

- Name / Titel
- Thomas Habegger
- Funktion
- Co-group leader of the help desk
- thomas.habegger@unibe.ch
- Phone
- +41 31 631 35 22

- Name / Titel
- Rainer Aeschlimann
- Funktion
- Member of the help desk staff
- rainer.aeschlimann@unibe.ch
- Phone
- +41 31 631 85 27
- Name / Titel
- Charafeddine Essahbi
- Funktion
- Member of the help desk staff
- charafeddine.essahbi@unibe.ch
- Phone
- +41 31 631
- Name / Titel
- Yoshimi Füllemann-Kondo
- Funktion
- Member of the help desk staff
- yoshimi.fuellemann@unibe.ch
- Phone
- +41 31 631 39 91
- Name / Titel
- Christoph Graf
- Funktion
- Member of the help desk staff
- christoph.graf@unibe.ch
- Phone
- +41 31 631 39 93
- Name / Titel
- Hamm Philipp
- Funktion
- Member of the help desk staff
- philipp.hamm@unibe.ch
- Phone
- +41 31 631
- Name / Titel
- Kim Jakob
- Funktion
- Member of the help desk staff
- kim.jakob@unibe.ch
- Phone
- +41 31 631 36 34
- Name / Titel
- Annarosa Klein
- Funktion
- Member of the help desk staff
- annarosa.klein@unibe.ch
- Phone
- +41 31 631 57 70

- Name / Titel
- Patrick Pellegrini
- Funktion
- Member of the help desk staff
- patrick.pellegrini@unibe.ch
- Phone
- +41 31 631 38 71
- Name / Titel
- Thanh-Ha To
- Funktion
- Member of the help desk staff
- thanh-ha.to@unibe.ch
- Phone
- +41 31 631 39 72
- Name / Titel
- Kurt Suter
- Funktion
- Member of the help desk staff
- kurt.suter@unibe.ch
- Phone
- +41 31 631 38 52
- Name / Titel
- Leonie von Niederhäusern
- Funktion
- Student assistant help desk
- leonie.vonniederhaeusern@unibe.ch
- Phone
- +41 31 631 57 87
Trainees
- Name / Titel
- Constantin König
- Funktion
- Trainee
- constantin.koenig@unibe.ch
- Phone
- +41 31 631 36 64
- Name / Titel
- Apishanth Pushpanathan
- Funktion
- Trainee
- apishanth.pushpanathan@unibe.ch
- Phone
- +41 31 631 36 62
- Name / Titel
- Rico Riedel
- Funktion
- Trainee
- rico.riedel@unibe.ch
- Phone
- +41 31 631 36 63
- Name / Titel
- Laura Rosario-Gränicher
- Funktion
- Trainee
- laura.rosario@unibe.ch
- Phone
- +41 31 631 36 61
Organizational Chart
Staff
Staff
The administrative department is responsible for quality-, process- and risk management and supports the departmental administration in various administrative tasks. The Secretary's Office handles administrative work, in particular that relating to HR and financial matters.
Development and Projects group (EP)
Development and Projects group
The Development and Projects Group runs central applications, develops interfaces to external applications and university applications and manages IT projects. The Group provides the following services:
- Development and operation of interfaces and applications based on JavaEE, JBoss Application Server and Middleware
- Running the central applications PARIS (Partner Information System), KSL (Core System Teaching), Studis (Student Administration), UNICARD, Uniprint
- Project management of IT projects
Infrastructure group (INF)
Infrastructure group
The Group infrastructure is responsible for the hardwired and wireless network at the University of Bern. Ensuring an uninterrupted communication environment includes:
- Upgrade, coordination and installation of cabling
- Network security and support for firewalls and VPN systems
- Monitoring the operation with a monitoring and logging infrastructure
- Continuous monitoring of the infrastructure for weaknesses
- Support for various basis network services such as Web-Proxy, Nameservices, etc.
- Advice to institutions regarding security measures to protect data in the technical domain
System services group (SYS)
System services group
The Group's system services runs central systems and system services, particularly:
- Campus Groupware based on Exchange (e-mail, calendar, memos, address book)
- Campus directory based on Active Directory (Campus Account, authentication)
- Campus storage and cloud storage
- Virtual infrastructure based on VMware® (virtual server, hosting)
- External domain hosting and Web hosting
- High Performance Computing (HPC)
- Campus backup and archive
Business IT group
Business IT group
The Business IT group provides support and advice to IT managers on:
- Planning
- Procurement
- Operation of PC- and Mac-based installations
They assist with:
- Fault resolution
- Implementation of new technologies in institutes and departments
- Support and update of various central Windows servers
The Group Operating IT supports staff and associated IT systems in the following departments:
- Central Administration
- University libraries
- Medical Deanery
- Economics and Social Sciences Deanery
- Various freely accessible PC and Mac pool rooms and three training rooms
Helpdesk group (HELP)
Helpdesk
The Helpdesk group supports the Helpline and the Helpdesk. It acts as a central point of contact for IT managers, students and staff at the University of Bern for any questions they may have regarding services and IT services. We also offer technical support for applications with direct customer contact.
It also offers support for applications with direct customer contact, particularly:
- Campus Account Management
- Content Management System (CMS)
- Operation of electronic forms (eForms)
- Conference Administration (KAS)
- Software portal (Portal for ordering software)
- Podcasting (University of Bern podcast system)
- UNICARD (replacement card issue)
- Issue of digital certificates
You can e-mail the Group Helpdesk: helpdesk@id.unibe.ch
Education
Federal VET Diploma in IT system engineering
Since 1999 the IT Services Department (ID) provides training to IT apprentices with a focus in system engineering. A variety of tasks available such as; IT infrastructure, and operating systems administration. Experienced staff provide an ideal environment for a well-founded basic vocational education.
All courses will be held in German. Further information can be found under the following link: http://www.id.unibe.ch/lehrstellen