IT Services Office
The IT Services Office (ID) offers a wide range of IT-related services, support and advice. It supports students, central administration staff and the institutes' IT managers.
We are responsible for planning and installation, and for ensuring uninterrupted, secure operation of the entire wired and wireless network.
We provide services in the areas of hosting, server maintenance, server virtualization, storage services, authentication infrastructure and groupware. Its areas of responsibility include installation and maintenance of administration software. We also manage and provide support for IT projects and oversees the central PC/Mac pool and teaching rooms.
The Servicedesk team answers IT-related questions and provides information on all of the IT services provided.
Services
A–Z of our services
All services marked with 
can be found in the Uni Internal Area.
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Team
Head of Office
- Name / Titel
- Dr. Cord-Ulrich Fündeling
- Funktion
- Head IT Services Office
- cord.fuendeling@unibe.ch
- Phone
- +41 31 684 38 00
Staff
- Name / Titel
- Beatrice Hirschi
- Funktion
- Staff
- beatrice.hirschi@unibe.ch
- Phone
- +41 31 684 53 26
- Name / Titel
- Christine Lämmli
- Funktion
- Staff/Secretariat
- sekretariat.id@unibe.ch
- Phone
- +41 31 684 38 41
- Name / Titel
- Dr. Sascha Tayefeh
- Funktion
- Leiter Fachstelle Digitalisierung
- sascha.tayefeh@unibe.ch
- Phone
- +41 31 684 38 58
Infrastructure group
- Name / Titel
- Philipp Tobler
- Funktion
- Group leader infrastructure staff
- philipp.tobler@unibe.ch
- Phone
- +41 31 684 32 84
- Name / Titel
- Stefan Berger
- Funktion
- Member of infrastructure staff
- stefan.berger@unibe.ch
- Phone
- +41 31 684 59 03
- Name / Titel
- Michael Blaser
- Funktion
- Member of infrastructure staff
- michael.blaser@unibe.ch
- Phone
- +41 31 684 59 89
- Name / Titel
- Philippe Boillat
- Funktion
- Member of infrastructure staff
- philippe.boillat@unibe.ch
- Phone
- +41 31 684 59 19
- Name / Titel
- Stefan Gerber
- Funktion
- Member of infrastructure staff
- stephan.gerber@unibe.ch
- Phone
- +41 31 684 59 08
- Name / Titel
- Marius Peschke
- Funktion
- Member of infrastructure staff
- marius.peschke@unibe.ch
- Phone
- +41 31 684 38 27
- Name / Titel
- Hanspeter Schütz
- Funktion
- Member of infrastructure staff
- hanspeter.schuetz@unibe.ch
- Phone
- +41 31 684 59 06
- Name / Titel
- Florin Sfetea
- Funktion
- Member of infrastructure staff
- florin.sfetea@unibe.ch
- Phone
- +41 31 684 31 17
- Name / Titel
- Dominic Stalder
- Funktion
- Member of infrastructure staff
- dominic.stalder@unibe.ch
- Phone
- +41 31 684 38 18
- Name / Titel
- Mathias Zaugg
- Funktion
- Member of infrastructure staff
- mathias.zaugg@unibe.ch
- Phone
- +41 31 684 50 97
- Name / Titel
- Florian Zbinden
- Funktion
- Member of infrastructure staff
- florian.zbinden@unibe.ch
- Phone
- +41 31 684 48 81
Business IT group
- Name / Titel
- Martin Sinzig
- Funktion
- Group leader business IT
- martin.sinzig@unibe.ch
- Phone
- +41 31 684 32 28
- Name / Titel
- Marco Arn
- Funktion
- Member of business IT staff
- marco.arn@unibe.ch
- Phone
- +41 31 631
- Name / Titel
- Matthias Facchinetti
- Funktion
- Member of business IT staff
- matthias.facchinetti@unibe.ch
- Phone
- +41 31 684 36 92
- Name / Titel
- Hagenow Tobias
- Funktion
- Member of business IT staff
- tobias.hagenow@unibe.ch
- Phone
- +41 31 684 84 58
- Name / Titel
- Daniel Heiniger
- Funktion
- Member of business IT staff
- daniel.heiniger@unibe.ch
- Phone
- +41 31 684 32 05
- Name / Titel
- Andreas Kurt
- Funktion
- Member of business IT staff
- andreas.kurt@unibe.ch
- Phone
- +41 31 684 55 48
- Name / Titel
- Markus Murbach
- Funktion
- Member of business IT staff
- markus.murbach@unibe.ch
- Phone
- +41 31 684 38 91
- Name / Titel
- Michèle Schwab
- Funktion
- Member of business IT staff
- michele.schwab@unibe.ch
- Phone
- +41 31 684 31 42
- Name / Titel
- Stephan Simmen
- Funktion
- Member of business IT staff
- stephan.simmen@unibe.ch
- Phone
- +41 31 684 38 39
- Name / Titel
- Kurt Tanner
- Funktion
- Member of business IT staff
- kurt.tanner@unibe.ch
- Phone
- +41 31 684 36 68
- Name / Titel
- Thierry Vessaz
- Funktion
- Member of business IT staff
- thierry.vessaz@unibe.ch
- Phone
- +41 31 684 53 88
- Name / Titel
- Birgit Zeiter
- Funktion
- Member of business IT staff
- birgit.zeiter@unibe.ch
- Phone
- +41 31 684 39 44
Help desk group
- Name / Titel
- Michael Jahn
- Funktion
- Co-group leader of the help desk
- michael.jahn@unibe.ch
- Phone
- +41 31 684 31 13
- Name / Titel
- Thomas Habegger
- Funktion
- Co-group leader of the help desk
- thomas.habegger@unibe.ch
- Phone
- +41 31 684 35 22
- Name / Titel
- Rainer Aeschlimann
- Funktion
- Member of the help desk staff
- rainer.aeschlimann@unibe.ch
- Phone
- +41 31 684 85 27
- Name / Titel
- Charafeddine Essahbi
- Funktion
- Member of the help desk staff
- charafeddine.essahbi@unibe.ch
- Phone
- +41 31 631
- Name / Titel
- Yoshimi Füllemann-Kondo
- Funktion
- Member of the help desk staff
- yoshimi.fuellemann@unibe.ch
- Phone
- +41 31 684 39 91
- Name / Titel
- Christoph Graf
- Funktion
- Member of the help desk staff
- christoph.graf@unibe.ch
- Phone
- +41 31 684 39 93
- Name / Titel
- Hamm Philipp
- Funktion
- Member of the help desk staff
- philipp.hamm@unibe.ch
- Phone
- +41 31 631
- Name / Titel
- Kim Jakob
- Funktion
- Member of the help desk staff
- kim.jakob@unibe.ch
- Phone
- +41 31 684 36 34
- Name / Titel
- Annarosa Klein
- Funktion
- Member of the help desk staff
- annarosa.klein@unibe.ch
- Phone
- +41 31 684 57 70
- Name / Titel
- Patrick Pellegrini
- Funktion
- Member of the help desk staff
- patrick.pellegrini@unibe.ch
- Phone
- +41 31 684 38 71
- Name / Titel
- Thanh-Ha To
- Funktion
- Member of the help desk staff
- thanh-ha.to@unibe.ch
- Phone
- +41 31 684 39 72
- Name / Titel
- Kurt Suter
- Funktion
- Member of the help desk staff
- kurt.suter@unibe.ch
- Phone
- +41 31 684 38 52
- Name / Titel
- Leonie von Niederhäusern
- Funktion
- Student assistant help desk
- leonie.vonniederhaeusern@unibe.ch
- Phone
- +41 31 684 57 87
Development and projects group
- Name / Titel
- Eliane Salomon
- Funktion
- Group leader development and projects
- eliane.salomon@unibe.ch
- Phone
- +41 31 684 54 99
- Name / Titel
- Philippe Cosi
- Funktion
- Member of development and projects staff
- philippe.cosi@unibe.ch
- Phone
- +41 31 684 35 13
- Name / Titel
- Deutschmann Lysann
- Funktion
- Member of development and projects staff
- lysann.deutschmann@unibe.ch
- Phone
- +41 31 684 38 75
- Name / Titel
- Klaus Gasser
- Funktion
- Member of development and projects staff
- klaus.gasser@unibe.ch
- Phone
- +41 31 684 38 98
- Name / Titel
- Mladen Jozipovic
- Funktion
- Member of development and projects staff
- mladen.jozipovic@unibe.ch
- Phone
- +41 31 684 37 31
- Name / Titel
- Bernhard Imhof
- Funktion
- Member of development and projects staff
- bernhard.imhof@unibe.ch
- Phone
- +41 31 684 38 70
- Name / Titel
- Martin Jenzer
- Funktion
- Member of development and projects staff
- martin.jenzer@unibe.ch
- Phone
- +41 31 684 33 30
- Name / Titel
- Christian Meier
- Funktion
- Member of development and projects staff
- christian.meier@unibe.ch
- Phone
- +41 31 684 84 97
- Name / Titel
- Anja Schick
- Funktion
- Member of development and projects
- anja.schick@unibe.ch
- Phone
- +41 31 684 35 77
- Name / Titel
- Anna Siegenthaler
- Funktion
- Member of infrastructure staff
- anna.siegenthaler@unibe.ch
- Phone
- +41 31 684 39 41
- Name / Titel
- Hubert Wildenhues
- Funktion
- Member of business IT staff
- hubert.wildenhues@unibe.ch
- Phone
- +41 31 684 50 43
Trainees
- Name / Titel
- Anointan Balasingam
- Funktion
- Trainee
- anointan.balasingam@unibe.ch
- Phone
- +41 31 684 36 63
- Name / Titel
- Constantin König
- Funktion
- Trainee
- constantin.koenig@unibe.ch
- Phone
- +41 31 684 36 64
- Name / Titel
- Rico Riedel
- Funktion
- Trainee
- rico.riedel@unibe.ch
- Phone
- +41 31 684 36 65
- Name / Titel
- Laura Rosario-Gränicher
- Funktion
- Trainee
- laura.rosario@unibe.ch
- Phone
- +41 31 684 36 61
Organizational Chart
Staff
Staff
The administrative department is responsible for quality-, process- and risk management and supports the departmental administration in various administrative tasks. The Secretary's Office handles administrative work, in particular that relating to HR and financial matters.
Infrastructure group (INF)
Infrastructure group
The Group infrastructure is responsible for the hardwired and wireless network at the University of Bern. Ensuring an uninterrupted communication environment includes:
- Upgrade, coordination and installation of cabling
- Network security and support for firewalls and VPN systems
- Monitoring the operation with a monitoring and logging infrastructure
- Continuous monitoring of the infrastructure for weaknesses
- Support for various basis network services such as Web-Proxy, Nameservices, etc.
- Advice to institutions regarding security measures to protect data in the technical domain
System services group (SYS)
System services group
The Group's system services runs central systems and system services, particularly:
- Campus Groupware based on Exchange (e-mail, calendar, memos, address book)
- Campus directory based on Active Directory (Campus Account, authentication)
- Campus storage and cloud storage
- Virtual infrastructure based on VMware® (virtual server, hosting)
- External domain hosting and Web hosting
- High Performance Computing (HPC)
- Campus backup and archive
Business IT group
Business IT group
The Business IT group provides support and advice to IT managers on:
- Planning
- Procurement
- Operation of PC- and Mac-based installations
They assist with:
- Fault resolution
- Implementation of new technologies in institutes and departments
- Support and update of various central Windows servers
The Group Operating IT supports staff and associated IT systems in the following departments:
- Central Administration
- University libraries
- Medical Deanery
- Economics and Social Sciences Deanery
- Various freely accessible PC and Mac pool rooms and three training rooms
Helpdesk group (HELP)
Helpdesk
The Helpdesk group supports the Helpline and the Helpdesk. It acts as a central point of contact for IT managers, students and staff at the University of Bern for any questions they may have regarding services and IT services. We also offer technical support for applications with direct customer contact.
It also offers support for applications with direct customer contact, particularly:
- Campus Account Management
- Content Management System (CMS)
- Operation of electronic forms (eForms)
- Conference Administration (KAS)
- Software portal (Portal for ordering software)
- Podcasting (University of Bern podcast system)
- UNICARD (replacement card issue)
- Issue of digital certificates
You can e-mail the Group Helpdesk: helpdesk@id.unibe.ch
System services group (SYS)
System services group
The Group's system services runs central systems and system services, particularly:
- Campus Groupware based on Exchange (e-mail, calendar, memos, address book)
- Campus directory based on Active Directory (Campus Account, authentication)
- Campus storage and cloud storage
- Virtual infrastructure based on VMware® (virtual server, hosting)
- External domain hosting and Web hosting
- High Performance Computing (HPC)
- Campus backup and archive
Development and Projects group (EP)
Development and Projects group
The Development and Projects Group runs central applications, develops interfaces to external applications and university applications and manages IT projects. The Group provides the following services:
- Development and operation of interfaces and applications based on JavaEE, JBoss Application Server and Middleware
- Running the central applications PARIS (Partner Information System), KSL (Core System Teaching), Studis (Student Administration), UNICARD, Uniprint
- Project management of IT projects
Development and Projects group (EP)
Development and Projects group
The Development and Projects Group runs central applications, develops interfaces to external applications and university applications and manages IT projects. The Group provides the following services:
- Development and operation of interfaces and applications based on JavaEE, JBoss Application Server and Middleware
- Running the central applications PARIS (Partner Information System), KSL (Core System Teaching), Studis (Student Administration), UNICARD, Uniprint
- Project management of IT projects
Education
Federal VET Diploma in IT system engineering
Since 1999 the IT Services Department (ID) provides training to IT apprentices with a focus in system engineering. A variety of tasks available such as; IT infrastructure, and operating systems administration. Experienced staff provide an ideal environment for a well-founded basic vocational education.
All courses will be held in German. Further information can be found under the following link: http://www.id.unibe.ch/lehrstellen