Campus and Infrastructure IT Services

Helpdesk

You do not know who is your contact person or whom you should refer to? Are you unable to reach a member of the IT services? Contact us. We are here to help you. The Helpdesk tries to solve all types of IT issues, willingly and unbureaucratically, as long as they can be resolved quickly.

Due to the coronavirus and the closed university buildings the helpdesk office at the Hochschulstrasse 6 is not occupied until further notice.

The Helpdesk employees as well as most of the other employees of the IT services work in the home office. Currently we are better reachable by e-mail than by telephone. You can reach us during our normal opening hours.

Please note our FAQ's about the home office.

Remote maintenance

Teamviewer Logo

Teamviewer Support

TeamViewer enables us to connect to your computer, with your permission, and thus to help you as though we were sitting by your side.

Special holiday opening hours

The Helpdesk and Helpline are closed on the following days:
01.06.2020 Whit Monday
01.08.2020 National holiday*
24.12.2020  from 12:00 Christmas Eve
25.12.2020 Christmas
26.12.2020 St Stephen's Day
31.12.2020  from 12:00 New Year's Eve
01.01.2021 New Year's Day
02.01.2021 Day after New Year's Day
* we are here until 3:30 p.m. on the day before.