I am an EMPLOYEE and have forgotten my password, what must I do?
A new password can be requested from the IT Services Office. You have the following options:
a) Reset via Ktools
Here you have two alternative options:
- Reset via Natel
- Condition: A mobile number must be recorded and a security question answered! A new password can be set immediately. Employees can do this from their current location.
- Reset via letter
- Condition: A security question must be answered! A new password will be sent to an address recorded in the system.
b) Reset via Servicedesk
We can issue you with a new password immediately on production of a valid identity card.
c) Reset via the person responsible for the account
He will apply for a change of password. We shall subsequently issue a new password and send this by post.