Advisory Services Office of the ombudsperson


University staff who want to their call on the ombudsperson generally present their complaints to the ombudsperson in writing in a letter. Whenever possible, the complaints should be presented within 30 days of the last incident. After receiving a request, the ombudsperson generally tries to make personal contact with the person who submitted the request (by telephone or in a personal interview) in order to clarify the problem, the responsibility and possible courses of action.

The ombudsperson can advise, organize and accompany discussions, mediate disputes and help to find constructive solutions.