FAQ on library and library catalog

Literature search

  • How do I find books and entire journals?
  • How do I find journal articles?
  • How can I order books?
  • How do I obtain books that are in institute libraries?

Literature search

Databases, electronic resources

  • Why do I need databases?
  • I would like to search a University Library Bern database/electronic journal from home. Is this possible?
  • I am not a member of the University of Bern. Can I still use the electronic resources?

Databases, electronic resources

Courier, interlibrary loans, reservations, orders

  • How do I find books or journal articles that are not in swissbib Basel Bern?
  • I have forgotten the collection point
  • I have accidentally ordered a book to be delivered by courier to an incorrect collection point. Can I change it?
  • How do I cancel a reservation (collection, delivery by mail, courier)?
  • How long do books reserved for me remain available?
  • Can I also collect a book from another library?
  • What does "Use in reading room" mean?
  • What do "Non-lending collection", "Rare items," or "Special location" mean?

Courier, interlibrary loans, reservations, orders

Registration, user account, password

  • How do I obtain a user card? How much does it cost?
  • I already have a pass for another library. Can I use this in your library?
  • Can I use my University of Bern UNICARD as a library pass?
  • How can I see my user account?
  • I have forgotten my password
  • I have lost my user card
  • Can anyone else borrow, collect or return books for me?

Registration, user account, password

Borrowing periods, reminders

  • How long can I keep the books I have borrowed?
  • I have received a reminder or a recall.
  • I have not received a reminder or a recall.
  • How does renewal work?
  • What happens if I lose a book?

Borrowing periods, reminders

Help, courses

  • What contact options are there?
  • Do you offer courses?

Help, courses

Technical problems

  • I have got a technical problem in the catalog or with an e-resource. What should I do?

Technical problems

Special information for institute libraries

What does the comment "See library info" mean as an item status?
Sometimes I copy a shelfmark from the catalog and then don't manage to find any books in that place on the shelf. Why does that happen?
Can I have literature from institutes sent to me by courier?

Special information for institute libraries

Infrastructure

  • Can I print out documents from a USB stick?
  • Where can I find group rooms, places for learning, PCs or WLANs?
  • What technical equipment is available to me and where can I find it?

Infrastructure