FAQ on library and library catalog
- How do I find books and entire journals?
- How do I find journal articles?
- How can I order books?
- How do I obtain books that are in institute libraries?
Databases, electronic resources
- Why do I need databases?
- I would like to search a University Library Bern database/electronic journal from home. Is this possible?
- I am not a member of the University of Bern. Can I still use the electronic resources?
Courier, interlibrary loans, reservations, orders
- How do I find books or journal articles that are not in swissbib Basel Bern?
- I have forgotten the collection point
- I have accidentally ordered a book to be delivered by courier to an incorrect collection point. Can I change it?
- How do I cancel a reservation (collection, delivery by mail, courier)?
- How long do books reserved for me remain available?
- Can I also collect a book from another library?
- What does "Use in reading room" mean?
- What do "Non-lending collection", "Rare items," or "Special location" mean?
Registration, user account, password
- How do I obtain a user card? How much does it cost?
- I already have a pass for another library. Can I use this in your library?
- Can I use my University of Bern UNICARD as a library pass?
- How can I see my user account?
- I have forgotten my password
- I have lost my user card
- Can anyone else borrow, collect or return books for me?
Borrowing periods, reminders
- How long can I keep the books I have borrowed?
- I have received a reminder or a recall.
- I have not received a reminder or a recall.
- How does renewal work?
- What happens if I lose a book?
- What contact options are there?
- Do you offer courses?
- I have got a technical problem in the catalog or with an e-resource. What should I do?
Special information for institute libraries
What does the comment "See library info" mean as an item status?
Sometimes I copy a shelfmark from the catalog and then don't manage to find any books in that place on the shelf. Why does that happen?
Can I have literature from institutes sent to me by courier?
- Can I print out documents from a USB stick?
- Where can I find group rooms, places for learning, PCs or WLANs?
- What technical equipment is available to me and where can I find it?